Your Rights & Responsibilities

Living in a great community is important to us. We are here to help you look after yourself and those you care about

You have the right to:

– Safe and high quality service

– Respect

– Make choices and ask questions

– Clear information

  • We can get you an interpreter
  • You can bring a support person or we can help you to get support from an advocate or our Aboriginal worker

–  Privacy

  • We will keep your information safe
  • We will ask you about sharing your information
  • You can ask to see your information
  • We follow Australian Privacy Laws
  • For more information about your privacy, talk to us

– Give feedback – talk to us or use our ‘Tell us What you Think’ brochure (available online and in our reception area). If you are not happy with our response, you can call the:

  • Health Services Commissioner 1300 582 133 or
  • Mental Health Complaints Coordinator 1800 246 054 or
  • Disability Services Commissioner 1800 667 342

We would like you to:

– Provide us with correct information that allows us to help you

– Let us know if cannot attend appointments

– Be respectful of others

To find out more call us 9744 4455