Charter of Rights

These Charters describe the rights of people receiving care from Sunbury Community Health.

Charter of Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that, wherever and whenever health care is provided, it is of high quality and is safe.

As a community healthcare provider, we operate under this charter.

Your rights in the Australian Charter of Healthcare Rights

  • Access – a right to access health care.
  • Safety – a right to receive safe and high quality health care.
  • Respect – a right to be shown respect, and to be treated with dignity and consideration.
  • Communication – a right to be informed about services, treatment, options and costs in a clear and open way.
  • Participation – a right to be included in decisions and to make choices about your health care.
  • Privacy – a right to privacy and confidentiality of your personal information.
  • Comment – a right to comment on your health care, and to have your concerns addressed.

For more information

View: Australian Charter of Healthcare Rights brochure (376KB)



Charter of Care Recipients’ Rights and Responsibilities – Home Care

This Charter describes the rights and responsibilities of people receiving Home Care. You have a right to be looked after properly, treated well and given high-quality care and services. To make sure you get the best care, all service providers have responsibilities and must meet certain standards.

The Charter acknowledges your rights and those of your family and carers, as well as your responsibilities. According to the Charter, services should be delivered in a respectful manner.

View: Charter of Care Recipient’s Rights and Responsibilities – Home Care (126KB)